Profile
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Profile

Passionate, dedicated, articulate individual, intent on harnessing a life-long passion for Computing in order to simplify and enhance business operations, and people’s lives.

Technology Profile

Programming Languages

Python, Java, SQL, PHP, JavaScript

Web Frameworks

Django, Flask, Cordova, Vue/Nuxt

Data Analysis Tools

Microsoft Power BI, Pandas, Plotly, Plotly Dash, Bokeh, Cisco Unified Intelligence Center (CUIC), SAP Business Objects, Tableau

Databases

Microsoft SQL Server, MySQL/MariaDB, MongoDB, PostgreSQL, auroraDB, faunaDB

Database Tools

SQL Server Management Studio, Azure Data Studio, Hasura Console, pgAdmin, Prisma Studio

Operating Systems

Windows (XP, 7, 8.x, 10), Mac OS X, Linux (Ubuntu, Elementary OS, Pop! OS, Fedora)

Projects

bnlarose.com

Current

My personal website. A Nuxt-based project, consisting of a landing page, blog, and profile.

Employment History

Business Intelligence Specialist

May 2019 - Present

Cable & Wireless Communications Limited

Conduct Data Mining using data available from the Data Warehouse, Billing Platforms, Troubleshooting Tools, IVR, ACD and Ticketing Tool

Use BI Tools to combine metrics from various applications into actionable dashboards

Incident and Change Management support for Cisco HCS- UCCE Contact Centre Platforms

Cisco ICM/CCMP/CVP/CUIC troubleshooting

Reporting Analyst

Mar 2017 - May 2019

Cable & Wireless Communications Limited

Hosted and conducted Operational and Strategic level training sessions with regional stakeholders.

Replaced email-based report delivery system with on-demand, web-enabled reporting capabilities, using Power BI

Leverage business knowledge to maximize business performance

Conduct self-guided research on how to further optimize reporting pipelines/processes

Keep key reporting databases up-to-date

Reporting Analyst (Acting)

May 2016 - Mar 2017

Cable & Wireless Communications Limited

Utilize spreadsheets, databases, and reporting software to design and generate reports as requested

Circulate Daily, Weekly, and Monthly reports following the agreed distribution protocol

Analyse report data and metrics to identify trends and provide feedback to management regarding business needs and solutions

Internet Helpdesk - Tier I

Jan 2015 - May 2016

Cable & Wireless Communications Limited

Effectively managed and resolved multinational customer queries and issues

Kept abreast of advances in IT, as they pertain to networking, hardware, software, Operating Systems and mobile devices

Maintained comprehensive knowledge of company policies and business practices across multiple territories

IT Manager

Jan 2014 - Jan 2014

Under U Specialised Lingerie

Established and modified inventory identification and cataloguing system for over 15 product categories.

Managed data collection by staff for use in inventory cataloguing system.

Began implementation of an integrated sales interface encompassing both a physical and an online Point-of-Sale.

Performed research activities to better align project design and processes with the needs of senior management.

Education

Computing (BSc Hons)

Jan 2020 - Aug 2021

Awarded by: University of Greenwich

Computing and Systems Development (Higher National Diploma)

Oct 2014 - Jun 2019

Awarded by: Business and Technology Education Council

Business Information Systems (Advanced Diploma)

Oct 2005 - Jun 2011

Awarded by: Association of Business Executives